After-Sales Service Policy for LED Panels

After-Sales Service Policy for LED Panels

When purchasing LED panels, customers often have concerns about after-sales support and warranty coverage. We fully understand how important reliability and service are, and we would like to clearly explain our policy:

1. Warranty Coverage Shenzhencity Rongyun Electronic Co.Ltd provide a 1-year warranty for all LED panels. During this period, any product failure caused by non-human factors will be covered by our warranty service.

2. Replacement Policy If the product develops a quality issue within the warranty period (for example, after 6 months of use), we will honor our warranty commitment.

For confirmed product defects, we can provide replacement parts or send a new unit, depending on the specific situation.

Our goal is to minimize your downtime and ensure your project runs smoothly.

3. Repair & Shipping Cost If the product needs to be returned to China for repair:

We will take responsibility for the repair work at no cost.

Regarding shipping costs:

Normally, customers may need to cover the initial shipping cost.

However, for confirmed quality issues, we are open to sharing or covering the round-trip shipping cost, based on mutual agreement.

4. Fast Support Response Shenzhencity Rongyun Electronic Co.Ltd technical team is always ready to assist you with:

Remote troubleshooting

Installation guidance

Quick solutions to minimize inconvenience

Shenzhencity Rongyun Electronic Co.Ltd Commitment: We stand behind the quality of our products and are committed to providing reliable, transparent, and customer-focused after-sales service. Your satisfaction is our priority.

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